If you are not happy with your item please contact us regarding any issue with the product, including a full description of why you wish to return the item. Any faulty items must have a full description of what the fault is.
Once we receive the unused product, (this item will need to be returned within 30 days) we will refund the cost of the goods, excluding all delivery charges.
Please package up securely and include details of your order number and whether a replacement or refund is required.
Please obtain a proof of postage from the Post Office when you return your package.
We try our best to satisfy our customers with providing quality goods & services. In case, the item received is undesirable or you haven't received your item on expected delivery date, please contact us before opening any case or leaving any feedback.
Orders placed before 2pm Monday to Friday, are processed on the same day. Orders placed after 2pm or during weekends and Bank/Public Holidays are processed the following working day. All products will be sent by 48 Hour Service within 1 to 2 working days. Once the item is dispatched confirmation is sent via email.
Please remember delivery charges in the listing are for UK MAINLAND only.
PLEASE NOTE POSTAGE TO THE FOLLOWING POSTCODES/AREAS IS AT AN ADDITIONAL COST; PLEASE CONTACT US FOR COSTS BEFORE YOU COMMIT TO PURCHASE:
KW, ZE, JE, GY, IM, HS, KA27-28, PH19-44, 49-50, PA20-88 AND ALSO INCLUDING ALL ADDRESSES WITHIN THE HIGHLANDS, ISLE OF MAN, ISLE OF WIGHT, ISLES OF SCILLY, NORTHERN IRELAND AND IRELAND.
Please note: If delivery is attempted twice without success and the item is returned to us, you will have two options.
1) You can request a refund, where you will still be charged for the delivery.
2) A re-delivery request can be made where you will incur further service charge of £4.99.